Linking Aircall as a source
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Contents
The Aircall connector syncs your call center data – calls, contacts, users, teams, numbers, tags, outbound campaigns, and conversation trackers – into PostHog.
Adding a data source
- Go to the sources tab of the data pipeline section in PostHog.
- Click + New source and then click Link next to Aircall.
- Next, you need an API key from Aircall, which is made up of an API ID and an API token. In your Aircall dashboard, create a new API key and copy both the API ID and the API token. The key has read access to all of your company's data.
- Back in PostHog, enter the credentials in the
API IDandAPI tokenfields and click Next. - Select the tables you want to sync, set the sync method and frequency, then click Import.
Once the syncs are complete, you can start using Aircall data in PostHog.
Available tables
| Table | Description | Sync method |
|---|---|---|
calls | Phone calls handled in Aircall | Incremental |
contacts | Contacts in your Aircall account | Incremental |
users | Agents and other users in your account | Full refresh |
teams | Teams of agents | Full refresh |
numbers | Phone numbers configured in Aircall | Full refresh |
tags | Tags used to label calls | Full refresh |
campaigns | Outbound calling campaigns | Full refresh |
campaign_outcomes | Company-wide call outcomes catalog | Full refresh |
campaign_stats | Progress statistics per campaign | Full refresh |
campaign_call_outcomes | Disposition log per campaign contact | Full refresh |
trackers | Conversation Intelligence keyword trackers (requires AI Assist add-on) | Full refresh |
Incremental tables sync only new or updated records on each run. Full refresh tables reload all data on each sync.
Configuration
| Option | Type | Required |
|---|---|---|
API ID | text | Yes |
API token | password | Yes |
Supported tables
| Table | Description | Sync method | Incremental field | Primary key |
|---|---|---|---|---|
calls | A phone call handled through Aircall, inbound or outbound, with its participants and outcome. | Incremental, Full refresh | started_at | — |
contacts | A contact in the Aircall address book, with phone numbers and emails. | Incremental, Full refresh | created_at | — |
users | An Aircall user (agent) who can make and receive calls in the account. | Full refresh | — | — |
teams | A team of Aircall users that calls and numbers can be routed to. | Full refresh | — | — |
numbers | An Aircall phone number that receives and places calls, with its routing settings. | Full refresh | — | — |
tags | A label that can be applied to calls in Aircall to categorize them. | Full refresh | — | — |
call_transcriptions | The AI-generated transcription of a call, one row per call. Requires the AI Assist add-on. | Full refresh | — | — |
call_sentiments | AI-generated sentiment analysis for a call, scored per participant, one row per call. Requires the AI Assist add-on. | Full refresh | — | — |
call_topics | AI-extracted key topics discussed on a call, one row per call. Requires the AI Assist add-on. | Full refresh | — | — |
call_evaluations | QA scorecard evaluations submitted for a call, one row per call. Requires the AI Assist add-on. | Full refresh | — | — |
campaigns | An outbound calling Campaign that dials a list of contacts with human agents or an AI Voice Agent. | Full refresh | — | — |
campaign_outcomes | The company-wide catalogue of custom call outcomes agents can record on Campaign calls. | Full refresh | — | — |
campaign_stats | Progress statistics for a Campaign, computed when the table syncs, one row per Campaign. | Full refresh | — | — |
campaign_call_outcomes | The disposition log of a Campaign: the latest call attempt per contact and the outcome recorded for it. | Full refresh | — | — |
trackers | Conversation Intelligence keyword trackers that flag calls matching a set of terms. Requires the AI Assist add-on. | Full refresh | — | — |